Refunds, cancellations & disputes

JRE Events is a live event ticket brokerage. We source and resell admission tickets and hospitality packages for sports, concerts, theater and premium suites. We are an independent reseller and are not affiliated with any venue, team, performer or primary ticketing platform. Prices are set by market conditions and may be above or below face value. No physical merchandise or goods are sold, so no product return policy applies.

Requests submitted through our contact form are quotes, not orders. An order exists only after you approve specific seats and pricing in writing and payment is received. You will receive a written confirmation with the event, date, section, row and quantity.

Tickets are delivered electronically (mobile transfer or PDF) or, where required, as hard tickets by courier, at no additional cost unless stated on your confirmation. Some tickets are released by the venue close to the event date; in those cases delivery may occur up to 24 hours before the event start time. We confirm delivery method and timing with you before charging.

Before payment: you may cancel a pending request at any time at no charge.

After payment: because tickets are purchased on your behalf from the secondary market and are event-dated, confirmed orders are final and cannot be cancelled, exchanged or returned for change of mind, illness, travel disruption, weather that does not cancel the event, or lineup, roster or broadcast-time changes.

If you cancel within 60 minutes of ordering and we have not yet purchased or transferred your tickets, we will cancel the order and refund you in full.

We issue a full refund of the amount you paid, including any fees, when:

• the event is cancelled and not rescheduled;
• we are unable to deliver valid tickets before the event start time;
• the tickets delivered are not valid for entry, or are materially different from the seats confirmed on your order and no comparable or better replacement is accepted by you;
• we cancel your order for any reason.

Postponed or rescheduled events: your tickets remain valid for the new date. If the rescheduled date does not work for you, contact us and we will attempt to resell or exchange the seats; a refund is not guaranteed in this case.

Approved refunds are returned to the original payment method within 5–10 business days of approval. We do not charge a restocking or cancellation fee. To request a refund, email contact@jreevents.com with your order confirmation within 30 days of the event date.

If something goes wrong, contact us first — we respond to every enquiry within one business day and aim to resolve issues within five business days. Most problems are fixed faster directly than through a card dispute.

If you are not satisfied with our resolution, you may raise a dispute with your card issuer. We will supply the order confirmation, delivery records and correspondence to the issuer. Where a dispute is resolved in your favour, no further action is required from you.

We sell to customers in the United States only and do not export goods. Buyers must be 18 or older. Age, ID, bag and conduct rules are set by the venue and enforced at entry — we cannot refund a denied entry caused by venue rules, intoxication, late arrival or failure to present required identification.

Tickets are sold as a licence to attend and may be revoked by the venue or event organiser. Resale of tickets purchased from us may be restricted by the venue, organiser, or by state and local law; it is your responsibility to comply with those restrictions.

JRE Events does not currently run any promotions, discounts, loyalty programs or referral offers. If we offer one in the future, its full terms — eligibility, value, start and end dates, and any exclusions — will be published on this page and stated in the offer itself before you accept it.

JRE Events · Atlanta, GA, United States
Email: contact@jreevents.com
Phone: (404) 666-5187
Hours: Monday–Saturday, 9am–8pm ET

You can also send us a message through our contact form. See also our terms and conditions.